Mercy is a favor from Allah which He places in the hearts of 
whomsoever He wills. Verily, Allah will have mercy on His servants who 
are merciful. Allah is the Most Compassionate the Most Merciful. He 
loves the merciful and calls to mercy. He orders His servants to enjoin 
patience and mercy. A person may lack mercy for any number of reasons, 
among them, an abundance of sins and disobedience. They stain their 
hearts so much so that they ultimately blind them until their hearts 
become harder than stones. Allah says of the Children of Israel: ‘And yet, after all this, your hearts hardened and became like rocks, or even harder’ (Qur’an 2:74).
Allah also says about them when they opposed and rebelled against the divine law: ‘Then, for having broken their solemn pledge, We rejected them and caused their hearts to harden‘ (Qur’an 5:13).
Among the things that cause a loss of mercy is arrogance with wealth and pride with riches. Allah says: ‘Nay, verily, man becomes grossly overweening whenever he believes himself to be self-sufficient‘ (Qur’an 96:6 – 7).
The day the heart is disciplined with faith and good deeds it fills with mercy and kindness.
Another reason for the weakness of mercy is an abundance of gluttony 
and saturation. They give rise to contempt and recklessness. Hence the 
month of fasting was prescribed to crush this unruliness and ill 
discipline. The fasting person is naturally among the most merciful 
people. That is because he has tasted hunger, experienced thirst and 
endured hardship. His soul is, therefore, enveloped with mercy, care and
 gentleness for Muslims.
Mercy is something which every Muslim is required to render to his 
brother Muslim. It is a requirement from every responsible custodian 
toward those under his care. He should feel sorry for them and be 
lenient toward them. Prophet Muhammad sallallahu `alaihi wa sallam said:
 ‘O Allah! Whoever was entrusted with authority over any affair of 
the Muslims and made it difficult for them, please make it difficult for
 him. And whoever was entrusted over any affair of the Muslims and was 
kind toward them, then be kind toward him.’
In a related hadith Allah’s Messenger also said: ‘Whoever oversees
 an affair for my nation and disappeared or abandoned them without 
fulfilling their needs while impoverishing them, Allah will debar him 
from his needs and impoverish him on the Day of Judgement.‘
Mercy demands that the scholar and teacher should be gentle toward 
his students and lead them to the easiest and best ways to love him and 
benefit from his teachings. If he does this Allah will decree for him 
the most excellent and abounding reward. Listen to the manner in which 
Allah praises His Prophet sallallahu `alaihi wa sallam : ‘And it was 
by God’s grace that thou [O Prophet] didst deal gently with thy 
followers: for if thou hadst been harsh and hard of heart, they would 
indeed have broken away from thee‘ (Qur’an 3:159).
Mercy further requires from the imam that he should not make worship 
difficult for his followers or cause them harm. On the contrary, he 
should be merciful, kind and wise. The Prophet sallallahu `alaihi wa 
sallam said: ‘Whoever from you leads the people in prayer must make it 
easy because among them are the old, the sick, the young and the needy.’
 It was narrated that when Mu’adh once extended the prayer the Prophet 
sallallahu `alaihi wa sallam said to him: ‘Are you a troublemaker O Mu’adh? Are you a troublemaker O Mu’adh? Are you a troublemaker O Mu’adh?‘
In the same manner, when Uthman ibn Abi al As al Thaqafi requested: 
‘O Messenger of Allah, make me an imam of my people.’ The Prophet 
sallallahu `alaihi wa sallam said: ‘You are their imam so lead the 
prayer according to the weakest of them and take a caller to prayer who 
would seek no payment for doing so.’
Mercy dictates that the one who calls to Islam must advise
those whom he is inviting with tenderness. That he should, moreover, 
clarify issues to them with concern. He should not hurt, defame people 
or even revile the disobedient in public. Allah advised Moses and Aaron 
to employ the following methods in their call to the tyrant Pharaoh: 
‘But speak unto him in a mild manner, so that he might bethink himself 
or [at least] be filled with apprehension’ (Qur’an 20:44).
He also says: ‘Call thou [all mankind] unto thy Sustainer’s path with
 wisdom and goodly exhortation, and argue with them in the most kindly 
manner’ (Qur’an 16:125).
The eminent jurist and Islamic scholar, Imam al Shafe’e wrote:
 Support me with your advice in private, and avoid advising me in public.
Surely giving advice among the people is a kind of reproach, which I would rather not listen to.
If you disobey and ignore my wish, don’t be saddened if you are not obeyed.
Mercy is required from a father to his children. The mercy of the father
 or mother toward her children has the greatest effect on their 
integrity, well-being and obedience. Self-praise and harshness only open
 the door to despair. The Prophet sallallahu `alaihi wa sallam said: ‘Kindness
 was never bestowed upon something except that it beautified it, and it 
was never removed from that thing except that it made it ugly.’
O you who fast and cause hunger to your stomach, there are thousands 
of stomachs more awaiting a meal. Will there not arise from among you 
those who would feed them? O you who fast and cause thirst to your 
liver, there are thousands more who await a mouthful of water. Will 
there not arise from among you those who would quench their thirst? O 
you who fast and wear the finest garments, there are naked people out 
there awaiting only a piece of cloth to cover their bodies. Will there 
not then come forth from among you those who would clothe them?
O Allah! We implore your extended mercy that will forgive our sins and erase our misdeeds and errors.
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